Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

No ‘changed your mind’ refunds or returns allowed. We can not give you a one-to-one replacement as these are unique hand-crafted creations and they differ generally.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require proof of purchase, proof of condition and prior approval by us before returning. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There are certain situations where only partial refunds are granted and we have the right to refuse a refund or a return if the request is not justified.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We highly appreciate your business. Should you encounter any issues or have concerns, please reach out to us, and we will make every effort to assist you promptly.